Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Account credentials
• Billing and payment information
• Government-issued identification (for facility access)
• Communications and correspondence with us

1.2 Technical Information

When you visit our website, we automatically collect:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Click patterns and navigation paths

1.3 Service-Related Information

In connection with our services, we may collect:

• Technical specifications of customer equipment
• Network traffic data and usage patterns
• Support ticket information
• Facility access logs

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our data center services
• Communication: To respond to inquiries, send service updates, and provide customer support
• Billing: To process payments and manage customer accounts
• Security: To protect our facilities, systems, and customers from unauthorized access
• Compliance: To comply with legal obligations and industry regulations
• Analytics: To analyze website usage and improve user experience
• Marketing: To send promotional communications (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We engage third-party companies to perform services on our behalf, such as payment processing, analytics, and customer support. These providers have access to personal information only as needed to perform their functions and are obligated to protect it.

3.2 Legal Requirements

We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

3.4 With Your Consent

We may share information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and audits
• Employee training on data protection
• Physical security measures at our facilities
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active customer data: Duration of the service relationship plus seven (7) years
• Billing records: Seven (7) years for tax and legal compliance
• Access logs: One (1) year for security purposes
• Marketing data: Until consent is withdrawn
• Website analytics: Twenty-six (26) months

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities, including direct marketing
• Restriction: Request limitation of processing in certain circumstances
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within thirty (30) days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Types of cookies we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant regulatory authorities.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Intergalactic Data Centers, Inc.
Website: www.intergalacticdc.com

For complaints regarding our handling of your personal information, you may also contact your local data protection authority.